TERMS OF USE

Last updated: 01 May 2026

Welcome to FlyX Tenerife. These Terms of Use govern access to and use of the website flyxtenerife.com and the purchase of tickets and services through the website.

By accessing the website or purchasing a ticket, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website or purchase our services.

1. Operator Information

The website and FlyX Tenerife experience are operated by:

Legal company name: SKYX TENERIFE SL.
Tax identification number (CIF/NIF): B25947425
Registered/business address: AVENIDA DE BRUSELAS, 14, 38670 ADEJE, Santa Cruz de Tenerife
Email: [email protected]
Telephone: +34 689 40 67 90

FlyX Tenerife is located at The Duke Shops, Costa Adeje, Tenerife, Canary Islands, Spain.

2. The FlyX Experience

FlyX Tenerife provides an indoor immersive entertainment experience combining cinematic content, visual effects, motion seating and other sensory effects.

The standard FlyX experience lasts approximately 30 minutes and consists of a cinematic introduction followed by an immersive flight experience.

The experience is designed to be comfortable and accessible for a wide range of visitors. The experience is recommended for children aged 4 and above.

Information about the experience, including duration, age recommendations, accessibility, location, opening hours and other characteristics, is provided on the website and may be updated from time to time.

3. Booking and Tickets

Tickets may be purchased through the FlyX Tenerife website or through authorised third-party booking partners.

When making a booking, customers are responsible for providing accurate and complete information.

A booking is considered confirmed once payment has been successfully completed and a booking confirmation or ticket has been issued.

Customers should retain their booking confirmation and present it when attending the experience.

Tickets are valid only for the date and time specified on the booking confirmation, unless FlyX Tenerife agrees otherwise.

4. Prices and Payment

All prices displayed on the website are stated in euros (€) and include applicable taxes unless otherwise indicated.

FlyX Tenerife reserves the right to change prices, promotions and offers at any time. Changes will not affect bookings that have already been confirmed.

Payment must be completed using one of the payment methods made available during the booking process.

5. Arrival and Admission

Customers should arrive at the location sufficiently early to allow time for check-in.

Customers arriving late may be unable to participate in the booked session if admission would disrupt the experience for other visitors.

Where a customer arrives after the scheduled start time, FlyX Tenerife may, at its discretion, attempt to accommodate the customer in a later available session, subject to availability. This is not guaranteed.

FlyX Tenerife may refuse admission where a customer's behaviour presents a safety risk, significantly disrupts the experience, or violates these Terms of Use.

6. Safety and Participation

Customers must follow all instructions provided by FlyX Tenerife staff.

The experience uses motion seating and sensory effects. Customers should inform staff before the experience if they have any condition, limitation or concern that could reasonably affect their ability to participate safely.

Parents or guardians are responsible for children in their care.

FlyX Tenerife reserves the right to restrict participation where staff reasonably consider that participation could create a safety risk for the customer or others.

7. Accessibility

FlyX Tenerife aims to provide an accessible experience and offers step-free access.

Customers with specific accessibility requirements are encouraged to contact FlyX Tenerife before booking so that the team can provide appropriate information and assistance.

8. Cancellations and Changes

Bookings may be cancelled in accordance with the FlyX Tenerife Cancellation Policy.

Unless otherwise stated at the time of purchase, customers may cancel their booking and receive a refund when the cancellation request is received at least 24 hours before the original scheduled booking time.

Cancellations received less than 24 hours before the scheduled booking time, as well as no-shows, are generally non-refundable.

Please refer to the full Cancellation Policy for details.

9. Changes by FlyX Tenerife

FlyX Tenerife reserves the right to modify, reschedule or cancel a session when reasonably necessary, including due to technical problems, operational circumstances, safety considerations, or events beyond the reasonable control of FlyX Tenerife.

Where FlyX Tenerife cancels a booking and cannot offer a suitable alternative, the customer will be entitled to a refund of the amount paid for the affected booking, subject to applicable law.

Nothing in these Terms limits any mandatory consumer rights available under applicable Spanish or European law.

10. Website Content

We make reasonable efforts to ensure that information published on the website is accurate and up to date.

However, descriptions, images, schedules, prices and other website content may occasionally contain errors or may be changed without prior notice.

The website may also contain photographs or videos intended to illustrate the experience. Actual visual or sensory elements may vary.

11. Intellectual Property

All content on flyxtenerife.com, including text, photographs, videos, graphics, logos, designs, trademarks and other materials, is owned by or licensed to FlyX Tenerife unless otherwise stated.

You may not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission.

12. Third-Party Services

The website may use third-party services for payment processing, booking management, analytics, advertising, communication and other functions.

Those services may have their own terms and privacy policies.

FlyX Tenerife is not responsible for the content, availability or practices of third-party websites or services except where required by applicable law.

13. Personal Data

Personal data collected through the website and booking process is processed in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we collect it, how it is used and the rights available to users.

14. Complaints

Customers who have a question, complaint or claim should contact FlyX Tenerife using:

Email: [email protected]
Telephone: +34 689 40 67 90

FlyX Tenerife will handle complaints in accordance with applicable consumer-protection requirements.

15. Applicable Law

These Terms of Use are governed by applicable Spanish law.

Nothing in these Terms removes or restricts any mandatory rights that consumers may have under applicable Spanish, European Union or Canary Islands consumer-protection legislation.

Where applicable, disputes shall be submitted to the competent courts in accordance with mandatory consumer-protection and jurisdiction rules.

16. Changes to These Terms

FlyX Tenerife may update these Terms of Use from time to time.

The latest version will always be published on flyxtenerife.com with the relevant update date.

By continuing to use the website after changes have been published, you agree to the updated Terms to the extent permitted by applicable law.