CANCELLATION POLICY

Last updated: 1 May 2026

We understand that plans can change. This policy explains when FlyX Tenerife bookings can be cancelled or changed.

1. Cancellation 24 Hours Before the Booking

Customers may cancel their booking and receive a 100% refund provided that the cancellation request is received at least 24 hours before the original scheduled booking time.

Example

If your booking is for 15:00 on Saturday, you must request cancellation no later than 15:00 on Friday to receive a full refund.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled booking time are non-refundable.

This includes cancellations made on the same day as the booking.

FlyX Tenerife may consider exceptional circumstances at its discretion.

3. No-Shows

If a customer does not attend their booked session and has not cancelled within the applicable cancellation period, the booking will be treated as a no-show and will generally be non-refundable.

4. Changing a Booking

Customers wishing to change their booking should contact FlyX Tenerife as soon as possible.

Changes are subject to availability and are not guaranteed.

Where possible, FlyX Tenerife may move the booking to another available session.

A change request received less than 24 hours before the original booking time may be refused.

5. Cancellation by FlyX Tenerife

If FlyX Tenerife cancels a session and cannot provide a suitable alternative, customers will be offered:

an alternative booking, subject to availability; or a full refund for the affected booking.

This does not affect any additional rights provided by applicable law.

6. Exceptional Circumstances

FlyX Tenerife may, at its discretion, consider cancellation or refund requests outside the standard policy in exceptional circumstances.

Any such decision is made on a case-by-case basis.

7. How to Cancel

Cancellation requests should be sent as soon as possible to:

Email: [email protected]
Telephone / WhatsApp: +34 689 40 67 90

Please include:

- Booking name

- Booking reference

- Booking date and time

- Email address used for the booking

The cancellation deadline is determined by the time at which the cancellation request is received by FlyX Tenerife.

8. Refunds

Approved refunds will normally be returned through the original payment method.

The time required for the refund to appear in the customer's account may depend on the payment provider or bank.

9. Statutory Consumer Rights

This Cancellation Policy does not exclude or limit any mandatory consumer rights provided by applicable Spanish or European Union law.

Where applicable, certain leisure services booked for a specific date or period may be excluded from the general 14-day online withdrawal right.

10. Third-Party Bookings

Bookings made through third-party booking platforms may be subject to additional cancellation conditions imposed by the relevant platform.

Where the third party's terms differ from this policy, the terms presented to the customer at the time of booking through that platform may apply.