PRIVACY POLICY

Last updated: 1 May 2026

SKYX TENERIFE SL respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit flyxtenerife.com, make a booking, contact us or otherwise interact with FlyX Tenerife.

1. Data Controller

The data controller is:

SKYX TENERIFE SL
CIF: B25947425
Fiscal address: Avda. Avenida de Bruselas Nº 14, 38679 Adeje, Santa Cruz de Tenerife, Spain
Email: [email protected]
Telephone: +34 689 40 67 90

For questions regarding personal data or to exercise your rights, please contact us using the details above.

2. Personal Data We Collect

Depending on how you interact with FlyX Tenerife, we may collect:

Booking information

- First and last name

- Email address

- Telephone number

- Booking date and time

- Number and type of tickets purchased

- Booking reference

- Transaction information

- Information required to manage your booking

Customer communications

If you contact us by email, telephone, WhatsApp, website form or another communication channel, we may process the information you provide, including your name, contact details and the contents of your communication.

Technical information

When you visit our website, certain information may be collected automatically, including:

- IP address

- Browser type

- Device type

- Operating system

- Pages visited

- Date and time of visits

- Referring website

- Website interaction information

Some technical information may be collected through cookies or similar technologies.

3. Purposes of Processing

We may process your personal data for the following purposes:

- Processing and managing bookings

- Issuing tickets and booking confirmations

- Processing payments

- Communicating with customers regarding bookings

- Responding to customer enquiries

- Processing cancellations, refunds and booking changes

- Providing customer support

- Improving our services and website

- Maintaining website and system security

- Preventing fraud and misuse

- Measuring website performance

- Measuring marketing and advertising campaigns

- Sending marketing communications where permitted

- Complying with legal and regulatory obligations

4. Legal Bases

Personal data may be processed on the following legal bases:

Contract

- Processing necessary to make, manage and fulfil a customer's booking.

Legal obligation

- Processing necessary to comply with tax, accounting, consumer-protection and other applicable legal requirements.

Legitimate interests

- Processing necessary for legitimate business purposes such as fraud prevention, security, service improvement and certain forms of direct marketing, where our interests do not override the rights and freedoms of the individual.

Consent

Where required, we will request consent before processing personal data for specific purposes, including certain marketing activities and non-essential cookies.

Consent may be withdrawn at any time.

The AEPD states that consent must be informed, freely given and based on a clear affirmative action; pre-ticked boxes or inactivity are not sufficient.

5. Payment Processing – Stripe

Payments made through our website may be processed by Stripe.

Payment information may be transmitted directly to Stripe for the purpose of processing the transaction.

SKYX TENERIFE SL does not intentionally store complete payment-card details when these are processed by Stripe.

Stripe may process personal data in accordance with its own privacy policy and applicable data-protection requirements.

6. Customer Relationship Management – GoHighLevel

We use GoHighLevel as a customer relationship management and communication platform.

Customer information may be stored or processed through GoHighLevel for purposes including:

- Managing customer enquiries

- Managing bookings and customer communications

- Sending service-related communications

- Customer relationship management

- Marketing communications where legally permitted

GoHighLevel may use infrastructure or service providers located outside the European Economic Area. Where applicable, appropriate safeguards for international data transfers will be used in accordance with applicable data-protection law.

7. Google Analytics

We use Google Analytics to understand how visitors use our website and to measure website performance.

Google Analytics may collect information such as website interactions, device information and online identifiers.

Analytics cookies and similar technologies will only be activated where the required consent has been obtained.

8. Meta Pixel

We may use the Meta Pixel to measure advertising performance, understand interactions with our website and create or measure audiences for advertising campaigns.

The Meta Pixel may involve the processing of online identifiers and information about interactions with the website.

Where required by applicable law, Meta Pixel technologies will only be activated after obtaining the user's consent.

9. Cookies

Our website uses cookies and similar technologies.

These may include:

- Strictly necessary cookies

- Analytics cookies

- Marketing and advertising cookies

- Preference or functionality cookies

Further information is provided in our separate Cookie Policy.

Where required, non-essential cookies will only be activated after obtaining valid consent.

10. Sharing Personal Data

We may share personal data with service providers that help us operate FlyX Tenerife, including:

- Payment providers such as Stripe

- CRM and communication providers such as GoHighLevel

- Analytics providers such as Google

- Advertising providers such as Meta

- Website and technical service providers

- Booking and ticketing providers

- Professional advisers, accountants and legal providers where necessary

- Public authorities where legally required

We only provide service providers with information reasonably necessary for the services they provide.

Where a service provider processes personal data on our behalf, appropriate contractual and data-protection safeguards will be implemented as required by law. The AEPD notes that controllers must use processors that provide sufficient guarantees and that processor arrangements must be governed by an appropriate contract or legal act.

11. International Transfers

Some of our service providers may process information outside the European Economic Area.

Where personal data is transferred to a country outside the EEA, SKYX TENERIFE SL will rely on an applicable legal transfer mechanism where required, such as an adequacy decision or appropriate contractual safeguards.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Booking, transaction and accounting information may be retained for the periods required by applicable tax, accounting and other legislation.

Customer-service communications may be retained for as long as reasonably necessary to manage the enquiry and establish, exercise or defend potential claims.

Marketing information may be retained until the individual withdraws consent or objects to the relevant processing, subject to applicable legal requirements.

13. Your Rights

Under applicable data-protection law, including the GDPR, you may have the right to:

- Access your personal data

- Request correction of inaccurate information

- Request deletion of your personal data

- Request restriction of processing

- Object to certain processing

- Request data portability where applicable

- Withdraw consent where processing is based on consent

- Object to certain forms of profiling or automated decision-making where applicable

The AEPD recognises these GDPR rights, including access, rectification, erasure, opposition, portability and restriction.

To exercise your rights, contact:

SKYX TENERIFE SL
Email: [email protected]

Requests are generally free of charge and should normally be answered within one month, subject to the conditions and extensions permitted by applicable law.

14. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you may lodge a complaint with the competent data-protection supervisory authority.

In Spain, this is:

Agencia Española de Protección de Datos (AEPD)

Website: aepd.es

15. Children's Data

The FlyX Tenerife experience is available to children from the applicable minimum age.

Bookings involving children should be made by an adult or person legally responsible for the child.

We do not intentionally encourage children to independently submit personal information through our website.

16. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, loss, disclosure or destruction.

However, no online service can guarantee absolute security.

17. Third-Party Websites

Our website may contain links to third-party websites and services.

SKYX TENERIFE SL is not responsible for the privacy practices of third-party websites.

Users should review the privacy policies of external services before submitting personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

The current version will be published on flyxtenerife.com together with its effective date.

19. Contact

For questions regarding this Privacy Policy or the processing of your personal data:

SKYX TENERIFE SL
CIF: B25947425
Address: Avda. Avenida de Bruselas Nº 14, 38679 Adeje, Santa Cruz de Tenerife, Spain
Email: [email protected]
Telephone: +34 689 40 67 90